At The Grand, we focus on 5 practices to effective management that you can practice leading with:
Honor Your Teams’ Dreams
See the potential of your direct report and have career conversations and give them the resources and opportunities to become the best version of themselves.
Give Away Your Legos
Share wisdom and knowledge, and ultimately delegate projects to further the learning and development of your direct report.
Create A Continuous Feedback Loop
Understand that feedback is essential to both reinforce positive behaviors and to develop behaviors that can be improved.
Encourage Thinking Big
Help direct reports take on new challenges so that they can continually learn and grow, even if that means making mistakes as part of the process.
Lead with Empathy
Have compassion for your team members and understand who they are as humans. Shares how their work connects to the overall mission and vision of the business.
Examples
Cher Shedd
One of the finest examples of effective management at my previous company was our Chief Academic Officer who took a front-row seat to managing people and building our product while also creating a culture that empowered people's best work and consistently safeguarded our culture and values.
Something I remember so vividly was our "Big Boss Ballers" club that he kicked off for all managers and leaders with the intention of building community, creating a space for fun, and building us up to be the best versions of ourselves. He honored and cared about his teams' dreams and helped us to see ourselves as "Big Boss Ballers" as we shared presentations and stories with the group across our different projects and ways that we served the business. He led with empathy and cared about how we saw ourselves, especially in a hyper-growth company that was changing at rocket speed where every day felt like a new beginning.
He spent a lot of time thinking abstractly about the "machine" that made our product function work, and gave away his legos as we grew even bigger as a department. Nothing was unteachable! He empowered others to exercise new muscles in other parts of the business and encouraged thinking big.
Schedule some dedicated time with your direct report(s) to understand what they hope to achieve and what they are looking to learn in their role, and then create an opportunity where their work is celebrated and seen.
Think about what makes up your team charge with a set of functional building blocks, and then think about which components, or "legos", you might be able to share or delegate to other team members.
Develop a clear and simple way for your direct reports to communicate feedback with you and with each other. This doesn't have to be necessarily fancy, but it should offer a way for thoughts, new ideas, and feedback to be shared and visible to the stakeholders involved and create an opportunity for improvement.
Ask for direct input and contributions from your direct report(s) on work that contributes to the big picture of the business, and help them to take on new challenges no matter what role they currently have.
Remember the human aspect to all of your direct reports and even to those who you report to. Think about opportunities that you can show compassion and understanding for your team members directly and also for the collective business unit, and create a safe space for your team to come to you as real people when they have challenges.